Shipping & Delivery

We are pleased to offer complimentary standard shipping on all orders.

All orders are processed Monday through Friday, excluding public holidays. Orders placed after 12:00 PM ET, on weekends, or on public holidays will be processed on the next business day. Please note that orders are not shipped on the same day they are placed.

Our standard fulfillment timeline is as follows:

1. In-Stock Items: Dispatched within 3–5 business days.

2. Made-to-Order Items: Dispatched within 8–10 business days.

3. Custom-Made / Engraved Items: Require up to 15 business days for meticulous craftsmanship and quality inspection prior to dispatch.

Signature Required Delivery:
To ensure the security of your fine jewelry, all shipments require a signature upon delivery. We strongly recommend tracking your order using the shipping confirmation email provided.

Delivery times are estimates and may vary depending on production schedules and international logistics conditions.

 

International Shipping

Seveli Jewelry ships to the United States and most international destinations worldwide.

Estimated Delivery Time:
7–10 business days after dispatch, depending on destination and local carrier efficiency.

Duties & Taxes Included:
All applicable import duties and taxes are included in the product price. No additional customs fees will be charged upon delivery.

Customs Clearance:
While we are not responsible for delays caused by customs procedures, our customer support team will assist in coordinating with carriers whenever possible to help ensure smooth delivery.

Returns & Exchanges

Important Notice

To maintain hygiene and product quality standards, please carefully inspect your jewelry before removing any tags, seals, or protective packaging.

Once an item has been worn, used, or its protective seal has been removed, it is no longer eligible for return, exchange, or store credit.

 

Exchange & Store Credit Policy

We accept exchange or store credit requests within 7 days of delivery for eligible items.

We do not offer refunds for change-of-mind purchases.

All return requests must be approved in advance and require a valid Return Authorization (RA) number. Unauthorized returns will not be accepted.

All returned items will be inspected upon receipt. Items that do not meet our quality standards may be refused and returned to the customer.

 

Eligibility Requirements

To be eligible for exchange or store credit, items must:

· Be unworn, unused, and in original condition

· Show no signs of wear, damage, resizing, or alteration

· Include original packaging, jewelry box, accessories, certificates (if applicable), and all included items

· Have all tags and protective seals fully intact

Items that do not meet these conditions will be returned to the customer.

 

Final Sale Items

The following items are final sale and are not eligible for return, exchange, or store credit:

· Custom-made or made-to-order items

· Engraved or personalized jewelry

· Pearl Collection items

· Sale, promotional, or discounted items

 

Return Shipping & Fees

Customers are responsible for all return-related costs, including shipping fees, insurance fees, and any applicable duties and taxes.

Original shipping fees are non-refundable.

We strongly recommend using a tracked and insured shipping method, as Seveli is not responsible for items lost or damaged during return transit.

 

Exceptions

If you receive the wrong item, a damaged product, or a verified manufacturing defect, please contact us within 48 hours of delivery with clear photos.

Upon verification, we will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund depending on the situation.